CTL launches VoiceSupport™ Lx, a Progressive Unified Communications Solution
CTL Offers Customers the Most Cost-effective and Value-Driven Unified Communications Solution by Leveraging the Linux Operating System and 200+ years of Combined Telecom Development Experience.
Shelton, CT. - June 15, 2006 - CTL Inc., a leading provider of traditional and next-generation telephony solutions that enable small and medium businesses (SMBs) to better serve their customers, today announced the release of its VoiceSupport™ Lx Unified Communications Solution. This is CTL’s newest VoiceSupport™ offering that leverages the Linux operating system for its strong performance and reliability, in addition to minimizing total cost of ownership (TCO).
VoiceSupport™ Lx is based upon the evolution of 16 years of proven software code incorporated in other CTL solutions. CTL’s VoiceSupport™ family of products, having reached 75,000 installations, is known throughout the world. The VoiceSupport™ Lx using the Linux operating system, is a natural migration to open source. The VoiceSupport™ Lx will provide our customers the most affordable and economical unified communications solution, all while bringing progressive features that will satisfy the most demanding users.
"By offering the VoiceSupport Lx as a next-generation unified communications solution, we are bringing our customers the benefits they truly can value. They will communicate in the most efficient and effective manner, and at the most cost-effective price that will increase their bottom line. Isn’t that what business is all about, creating value?" said Don Williams, chief operating officer of CTL.
In this hyper-competitive world, businesses are facing more challenges than ever before to maintain their competitiveness. The VoiceSupport Lx solution with the following key benefits will assist them in optimizing their communication needs.
Unified Messaging: Allows users to access their voice, fax, and email messages in their Microsoft Exchange/Outlook client or any IMAP4 compliant Email server, by managing all messages from one central location, thereby maximizing productivity.
Text-to-Speech: Allows users to conveniently manage their communications from remote locations. For example, using enhanced text-to-speech from Nuance’s® speech engine, you can listen to your email messages while driving down the road. In addition, you have options such as, saving it, deleting it, or forwarding it to a co-worker. You can even record a voice message reply which will go back to the sender as a .WAV file Email attachment.
Desktop Call Control: Provides each LAN user with a screen-pop of options for every incoming call. The screen-pop shows the caller ID of the incoming call, and if it matches a telephone number in the user’s Email Contact List, it will give the caller’s name. The user has the option to take the call, transfer it, put the caller on hold while playing a personal or default text-to-speech message, or send the caller to voice mail. In addition, the find-me/follow-me feature is critical for users who never want to miss an important phone call which assures that the user is never out of reach, irrespective of his current location.
Fax Server: This feature encompasses three valuable, independent applications, Desktop Fax, Fax Mail and Fax-on-Demand. Desktop Fax enables any LAN users to send any document from any application, maximizing user productivity. Fax Mail enables a caller to send a fax directly into a subscriber’s mailbox. When the subscribers access their mailbox (Local or Remote), they have several options at their disposal to manage the fax. Fax-on-Demand enables callers to request that documents be routed to their fax machine or unified messaging inbox for viewing, independent of time zones, 24/7/365.
Mobility: By embracing unified communications offered by the VoiceSupport Lx, the benefits enable our customers to fulfill the promise of making their employees fully productive from wherever they are. For example, natural sounding Test-to-Speech provides convenient, mobile access to important business information.
Web Administration: System Administration of the VoiceSupport Lx can take place on-site or from a remote location. Any workstation connected to a network can access the user interface which provides menu driven choices for installing, configuring, and managing the voice mail system.
Hospitality: Designed for the lodging industry, the VoiceSupport Lx solution and its array of features will give you the total package for providing your customers a top rated guest experience.
Networking: Improve efficiency and effectiveness by allowing businesses to exchange messages between multiple networked locations.
CTL is constantly pushing the envelope to develop new features that will ultimately benefit our customers in the short run and long run. We are a customer-centric company, which drives our innovation, and are committed to their satisfaction.
VoiceSupport Lx supports 4 to 40 ports and is currently available through CTL’s dealer channel, OEM’s and VAR’s.
About CTL Inc., - An ISO 9001 company, CTL designs, manufactures and distributes telecommunication solutions that focus on four distinct market segments, which include Unified Communications / Messaging (UC/UM), Voice Processing / Messaging, Self-service Automation / Interactive Voice Response (IVR) and IP Telephony (IPT). CTL solutions empower small to medium businesses in vertical markets by giving them the flexibility to conduct business at anytime, anywhere. Some of our customers include NEC, Cisco, Sprint, Mitel, Verizon Business, Avaya and Inter-tel. CTL, founded in 1990 and having reached 75,000 installations, markets and distributes our products through OEM’s, VAR’s, System Integrators and Distributors. For more information, visit our Web site at www.ctlinc.com, or contact CTL’s Sales Support at 1-866-296-1288 or by e-mail:
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
This email address is being protected from spam bots, you need Javascript enabled to view it .
CTL Announces: New SIP VoIP Unified Messaging / Voice Mail Server
Shelton, CT.—October 4, 2004—CTL Inc., a leading provider of telephony
solutions, today announced that it has completed its first Session
Initiation Protocol, (SIP) product for General Release.
VoiceSIPort™, (VSP), is designed for the small to medium business
market that requires a Voice over Internet Protocol, (VoIP) voice
processing and Unified Messaging system. The product is based on IP
standard technology in VoIP telephony. The reduced component design
provides increased reliability, ease of installation, ease of use and
lowers the entry-level price of an office voice mail system. CTL’s
award winning software, installed on a 1U chassis, allows programming
of the system using any computer connected to the LAN. This new chassis
for CTL allows the dealers to mount the VSP in a 19” rack or on the
wall with the included wall mount kit. With the help of CTL’s default
installation software, installation typically takes less than one (1)
hour. VSP™ offers a robust Voice Mail and Unified Messaging feature
package not available in most VoIP telephones systems. VSP™ installs
with most networks using SIP. The system offers 4 to 96 voice channels,
1500 hours of message time and 10,000 user mailboxes in a single 1U
chassis.
“Our new design, IP technology, CTL software and innovative
distribution philosophies will ensure the success of VSP™” said Bob
Capasso, CTL’s Vice President of Sales and Marketing. "The voice
processing opportunity for the emerging VoIP market via resellers is
immense and VSP is the ideal solution for them. Needless to say, we are
very excited about completing the first release of our SIP based voice
mail for the expanding VoIP market.” CTL is opening the door for
resellers to quickly deliver the low-cost, easy-to-install systems
needed to penetrate this expanding market.
Steve Muricchio, adds, “The enthusiasm and welcoming interest from
our dealer channel and prospective customers speaks for itself. The
VSP™ will prove to set the new standard for voice mail and unified
messaging in the market place. With the acceptance and flexibility of
the SIP Standard, new features and applications that were not possible
before have become a reality.”
About CTL, Inc.
CTL, Inc. an ISO 9001 company, is a
privately held company which develops telecommunication solutions and
‘Next Generation’ software applications including unified messaging,
voice processing, call control, wireless, interactive voice response
and fax server systems for the global market. Our customers include
Cisco, NEC, Sprint, Mitel, MCI, SBC and Inter-Tel. CTL, founded in
1990, has over 60,000 systems installed worldwide. CTL can be found at http://www.CTLinc.com.
Shelton, CT—October 28, 2002—CTL Inc., a world leading provider of
unified messaging systems, announced today that it has acquired the
assets of Connected Systems, a privately held provider of proprietary
digital telephone system interface technology. The assets include the
inventory of the PBXLink product line, including PBXLink24, PBXLink48
and DMI-4. It also includes the Intellectual Property Rights to
manufacture the line of PBXLink products in the future. This technology
seamlessly integrates any SMDI voice mail system with the major
PBX/KSUs available today.
Connected Systems will enable CTL to connect their line of wireless
unified messaging systems to legacy phone systems. This will allow the
system to integrate to support fax server capabilities, Desktop Call
Control, Wireless Call Control, Wireless Unified Inbox, speech
recognition and text-to-speech applications. In addition, CTL will sell
the PBXLink products through a global channel of Value-Added-Resellers,
system integrators, and distributors for premise-based applications.
“This acquisition will further CTL’s mission to provide wireless
unified messaging systems to any business, regardless of what phone
system they have installed. In addition, the PBXLink sales will be
another revenue stream for CTL.”
The PBXLink is the industry’s most advanced digital telephone system
(PBX) integration technology and products for adapting analog voice
processing systems to digital switches. PBXLink products support major
leading PBX manufacturers proprietary, digital telephone interfaces for
maximum functional integration to external voice mail, voice processing
and IVR systems, including: full station-side emulation of advanced
digital telephone handset interfaces for popular Nortel, Mitel, Lucent
and Siemens PBX Systems.
CTL’s unified messaging system, VoiceSupport Win2k, is capable of
many features besides unified messaging. Fax Server allows users to
receive and send private fax documents from their local workstation.
Automated Attendant Speech Recognition allows callers to be transferred
to any person, just by speaking their name. Wireless Email Extender
software allows wireless users to interact with their exact same email
INBOX that resides in their office. They can reply, forward, save and
delete each email message from their mobile phone. All of this is done
in real-time; there is no need to synchronize data on the device. It
also allows users access to their contact list, calendar and tasks.
Wireless Unified Inbox connects corporate email clients and their voice
messaging system with their wireless device so users can access their
corporate voice, fax and email messages when out of the office.
Text-to-speech is available to play emails over the telephone and allow
a .wav file voice reply. Desktop Call Control allows PBX extension
users to supervise their incoming extension calls from their desktop
PC. Wireless Call Control provides the same functionality as Desktop
Call Control, except the users control their incoming extension calls
from their mobile phone and can opt to intercept the call.
About Connected Systems Founded in 1997, Connected Systems
was the first to market an inexpensive, solid-state voice-processing
platform. In 2000, Connected Systems introduced the PBXLink product
line to deliver high quality digital PBX integration solutions for
enhanced enterprise, OEM and Service Provider voice processing
applications. Connected Systems is based in Santa Barbara, California.
About CTL CTL supplies high quality unified messaging, fax
server, interactive voice systems and wireless applications through
OEM’s and authorized dealers. Interested Resellers should contact Don
Williams, Director of Channel Sales, at 203-925-4266 x368, or at
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
.
CTL has over 50,000 systems installed worldwide. For more information on CTL, visit http://www.CTLinc.com.
CTL Announces Desktop Call Control and Wireless Call Control Software for VoiceSupport Win2k Unified Messaging Systems
Shelton, CT—October 7, 2002—CTL, Inc., a global provider of unified
messaging systems for the enterprise market, announced today at the
Microsoft Exchange Conference the launch of Desktop Call Control and an
innovative new service, Wireless Call Control, for the VoiceSupport
Win2k Unified Messaging system. Desktop Call Control allows PBX
extension users to supervise their incoming extension calls from their
desktop PC. Wireless Call Control provides the same functionality as
Desktop Call Control, except the users control their incoming extension
calls from their mobile phone.
“Desktop Call Control and Wireless Call Control have transformed CTL
from a unified messaging company to a unified communications company.
We went from the non real-time communications of voice mail, to the
real-time communications of intercepting a live call before it goes
into voice mail.”
Desktop Call Control Desktop Call Control, an option on the
VoiceSupport Win2k unified messaging system, is a local area network
client software application that integrates with the business telephone
system. Desktop Call Control provides each user with a screen-pop of
options for every incoming call. The screen-pop shows the caller ID of
the incoming call, if provided by the phone system. If the caller ID
matches a telephone number in the users email Address Book, it will
show the caller’s name in the screen-pop window. The user can choose to
take the call, transfer it to another extension, tell the caller to
hold, or send it to voice mail. Each call has a timer so if there is no
response from the user, the call will default to some action, i.e.
voice mail, park and page, operator, etc.
“Desktop Call Control overcomes the limitations of the phone system
extension. It allows a user to manage multiple calls without putting
the original call on hold. If a call goes to voice mail, the user has
the option of retrieving the call from the voice mail system. For
employees that do not have an expensive display phone, the Desktop Call
Control gives them the ability to see who’s calling. These features
overcome the restrictions of the phone system and make the employee
more productive.”
Wireless Call Control Wireless Call Control, also an option
on VoiceSupport Win2k, allows mobile employees the ability to control
their incoming office extension calls from their mobile phone. When the
user’s office extension is ringing, a wireless alert is sent to the
user’s mobile phone. On their mobile handset, the user views the
wireless alert with the caller’s caller ID information (if provided).
The user is given a menu of options for taking the call on their mobile
phone, sending it to the office voice mail, transferring it to another
office extension, or transferring it to any telephone number.
“Wireless Call Control is a ‘follow-me, find-me’ application where a
caller calls one number, the business telephone number, and the user
has the option of taking the call anywhere,” said Ed Hansen, CTL’s
Director of New Product Development. “At the same time, it is
centralized voice mail because the voice messages are only left on the
office voice mail, not in the cell phone mailbox. The mobile
professional no longer needs to give out their mobile number or check
multiple voice mailboxes, since you are virtually always in the
office.”
CTL is constantly developing new features for their products while
providing an easy upgrade path for current customers. Presently, CTL is
offering upgrades to this new software so that companies may take
advantage of these exciting new features. For additional information,
please contact CTL sales at
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
.
About CTL
CTL supplies high quality unified messaging systems, fax servers and
wireless applications through OEM’s and authorized dealers worldwide.
Corporate office is in Shelton, Connecticut. Interested Resellers or
wireless users should contact Bob Capasso, VP of Sales and Marketing,
at 203-925-4266 x314, or at
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
. CTL has over 50,000 systems installed worldwide and is ISO9001 certified. For more information on CTL, email CTL Sales at
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
or visit our Web site at http://www.CTLinc.com.
CTL Announces Availability of VoiceSupport™ for Windows 2000 Unified Messaging Solutions with Wireless Access
Shelton, CT—September 26, 2002—CTL, Inc., a world leading provider of
unified messaging systems, today launched the next generation of its
product line, VoiceSupport™ for Windows 2000, for small and
medium-sized businesses worldwide. Also available is CTL’s new Wireless
Email Extender, allowing users access to their corporate email, and
Wireless Unified Inbox, enabling mobile users access to their corporate
voice, fax and email messages from their mobile phone.
“Today’s announcement accentuates CTL’s commitment to offer next
generation applications for the unified messaging market. Windows 2000
provides us with better Internet application development, security and
scalability which we need to get more out of our telephony
applications. It has enabled us to add wireless applications to our
portfolio of products, which expands our market beyond the traditional
voice messaging marketplace.”
“CTL is focused on helping corporate messaging users become more
efficient while out of the office. We basically extend the user
workstation to their mobile device so they can get real-time corporate
information including email, voice mail, faxes, personal contact list,
tasks and calendar information.”
Windows 2000
The VoiceSupport™ product line migrated from Windows NT to Windows
2000. VoiceSupport™ Windows 2000 uses the same proven CTL software code
on an INTEL Pentium 4 platform. The Windows 2000 operating system
offers better remote administration without having to use a third party
remote software application. Windows 2000 will also allow future
product releases to integrate exciting new features including more
wireless applications.
Wireless Email Extender
Whether a company has Microsoft Exchange/Outlook or Lotus Notes, the
Wireless Email Extender software allows wireless users to interact with
their exact same email INBOX that resides in their office. They can
reply, forward, save and delete each email message. All of this is done
in real-time; there is no need to synchronize data on the device. Email
messages are updated on the user’s mailbox immediately, so both the
wireless device and the inbox on the corporate workstation are updated
simultaneously.
The Wireless Email Extender also allows users access to their
personal Contacts, Tasks and Calendar. Wireless devices can search for
specific contacts in their contact folder to get valuable information,
such as telephone, fax, mobile numbers and email addresses. Access to
their Tasks allows users to view important tasks that are scheduled.
Calendar access allows users to check or edit appointments in their
calendar.
“Corporations like the fact that they don’t have to purchase
expensive wireless devices with large monthly fees to get the same
service we provide with Wireless Email Extender. And the business
traveler enjoys needing only one device, their mobile phone, and not
having to carry additional gadgets like PDAs and laptops.”
Wireless Unified Inbox
The Wireless Unified Inbox connects corporate email clients and their
voice messaging system with their wireless device so users can access
their corporate voice, fax and email messages when out of the office.
“CTL’s Wireless Unified Inbox goes one step further than the
Wireless Email Extender, it extends the corporate unified messaging
(voice and fax in addition to email) system to the wireless device,”
said Ed Hansen, Director of Product Development for CTL.
Users with long email messages can have the unified messaging system
call them to play their email over the phone, using text-to-speech
technology. The user now has the option of recording a reply, which is
sent to the sender as an email with a .wav file attachment. Users can
also have the system send them a fax or call them to play their voice
messages.
“Today, mobile phone users have mobile network voice mail on their
cell phones and some also have a mobile network email address,” added
Hansen. “The more sophisticated user has their corporate email on their
mobile phone. What the traveling businessperson really wants is their
corporate email, corporate voice mail and their corporate faxes
accessible from their mobile device. Basically, they want the
manageability of their in-house unified messaging system with the
convenience of their wireless device.”
CTL is constantly developing new features for the product while
providing an easy upgrade path for current customers. Currently, CTL is
offering upgrades to this new software so that companies may take
advantage of these exciting new features. For additional information,
please contact CTL sales at
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
.
About CTL
CTL supplies high quality unified messaging systems, fax servers and
wireless applications through OEM’s and authorized dealers worldwide.
Corporate office is in Shelton, Connecticut. Interested Resellers or
wireless users should contact Don Williams, Director of Channel Sales,
at 203-925-4266 x368, or at
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
. CTL has over 45,000 systems installed worldwide and is ISO9001 certified. For more information on CTL, email CTL Sales at
This e-mail address is being protected from spambots, you need JavaScript enabled to view it
or visit our Web site at http://www.CTLinc.com.
