“Desktop Call Control and Wireless Call Control have transformed CTL from a unified messaging company to a unified communications company. We went from the non real-time communications of voice mail, to the real-time communications of intercepting a live call before it goes into voice mail.”

Desktop Call Control
Desktop Call Control, an option on the VoiceSupport Win2k unified messaging system, is a local area network client software application that integrates with the business telephone system. Desktop Call Control provides each user with a screen-pop of options for every incoming call. The screen-pop shows the caller ID of the incoming call, if provided by the phone system. If the caller ID matches a telephone number in the users email Address Book, it will show the caller’s name in the screen-pop window. The user can choose to take the call, transfer it to another extension, tell the caller to hold, or send it to voice mail. Each call has a timer so if there is no response from the user, the call will default to some action, i.e. voice mail, park and page, operator, etc.

“Desktop Call Control overcomes the limitations of the phone system extension. It allows a user to manage multiple calls without putting the original call on hold. If a call goes to voice mail, the user has the option of retrieving the call from the voice mail system. For employees that do not have an expensive display phone, the Desktop Call Control gives them the ability to see who’s calling. These features overcome the restrictions of the phone system and make the employee more productive.”

Wireless Call Control
Wireless Call Control, also an option on VoiceSupport Win2k, allows mobile employees the ability to control their incoming office extension calls from their mobile phone. When the user’s office extension is ringing, a wireless alert is sent to the user’s mobile phone. On their mobile handset, the user views the wireless alert with the caller’s caller ID information (if provided). The user is given a menu of options for taking the call on their mobile phone, sending it to the office voice mail, transferring it to another office extension, or transferring it to any telephone number.

“Wireless Call Control is a ‘follow-me, find-me’ application where a caller calls one number, the business telephone number, and the user has the option of taking the call anywhere,” said Ed Hansen, CTL’s Director of New Product Development. “At the same time, it is centralized voice mail because the voice messages are only left on the office voice mail, not in the cell phone mailbox. The mobile professional no longer needs to give out their mobile number or check multiple voice mailboxes, since you are virtually always in the office.”

CTL is constantly developing new features for their products while providing an easy upgrade path for current customers. Presently, CTL is offering upgrades to this new software so that companies may take advantage of these exciting new features. For additional information, please contact CTL sales at This e-mail address is being protected from spambots, you need JavaScript enabled to view it .

About CTL
CTL supplies high quality unified messaging systems, fax servers and wireless applications through OEM’s and authorized dealers worldwide. Corporate office is in Shelton, Connecticut. Interested Resellers or wireless users should contact Paul Shimko at 203-925-4266, or at This e-mail address is being protected from spambots, you need JavaScript enabled to view it . CTL has over 50,000 systems installed worldwide and is ISO9001 certified. For more information on CTL, email CTL Sales at This e-mail address is being protected from spambots, you need JavaScript enabled to view it or visit our Web site at http://www.CTLinc.com.