VoiceSupport Server 3G

The VoiceSupport™ Server 3G is our third generation Windows solution for small and medium businesses (SMBs). This speech-enabled unified communications voice mail and automated attendant solution facilitates all your communications needs. The VoiceSupport™ Server 3G leverages the Windows Server 2003 operating system for its strong performance and reliability. The VoiceSupport™ Server 3G is the most cost-effective Windows-based unified communications solution on the market today and can be integrated with virtually any phone system.

Voice Mail with Auto Attendant (Speech-enabled)

The VoiceSupport™ Server 3G Voice Mail is the most dynamic and feature-rich messaging solution designed to satisfy the most demanding power users. Subscribers and callers can stay in touch with each other from any place, at any time. The VoiceSupport™ Server 3G Automated Attendant greets callers with a prerecorded message based on your organization’s time schedules e.g., weekends, after hours, holidays, inclement weather closures, etc. The endless flexibility allows your callers to be quickly and efficiently routed with minimal human intervention.

Advanced Features (Empower YOU and Your CUSTOMERS!)

Automatic Speech Recognition (ASR)

In today’s day and age, keying in a persons extension is an obsolete way of reaching someone. Naturally speaking the person or department without lifting a finger is more the norm than ever before and also provides your customers confidence in you ability to serve. Perception is reality.

Unified Communications

Allows users to access their voice, fax, and Email messages in their Microsoft Exchange/Outlook client or any MAPI or IMAP4 compliant Email server.

Text-to-Speech

Users can listen to their own Email over the telephone. The user can then decide to save it, delete it, or forward it to a co-worker. The user can even record a voice message reply which will go back to the sender as an Email attachment.

Desktop Call Control

Provides each LAN user with a screen-pop of options for every incoming call. The screen-pop shows the caller ID of the incoming call, and if it matches a telephone number in the user’s Email Contact List, it will show the caller’s name. The user can choose to take the call, transfer it to another extension, put the call on hold, or send the caller to voice mail.

Fax Server

Desktop Fax enables any LAN user to send any document from any application, maximizing user productivity. Any document that can be printed can be faxed out using the VoiceSupport™ Server 3G fax ports. Fax Mail enables a caller to send a fax directly into a subscriber’s mailbox. When the subscribers access their mailbox (Local or Remote), they have the option of sending the fax to a fax machine, forwarding it to another subscriber, saving it or deleting it. Fax-On-Demand enables callers to request that documents be routed to their fax machine or unified communications inbox for viewing, independent of time zones, 24/7/365.

Web Administration or Traditional GUI

System Administration of the VoiceSupport™ Server 3G can take place on site or from a remote location. Any workstation connected to a network can access the user interface which provides menu driven choices for installing, configuring, and managing the voice mail system.

Standard Features

Voice Mail:

• Web Administration or Traditional GUI
• Mailbox Manager (PC-based voice mail management)
• Accessible 24 hours a day, 7 days a week
• Date and Time Stamp
• First Time Tutorial
• Group Distribution
• Multiple Message Notification Methods (Remote or Local)
• Multiple Personal Greetings
• Rewind, Pause, and Fast Forward
• Volume Control
• Special Delivery Options:
  • Future - Urgent
  • Private - Return Receipt
• Programmable Security Code
• Announcement Mailbox
• Auto Forward
• Auto Help Prompts
• Confidential Message
• Future Delivery Mailbox
• Guest Mailbox
• Make Call to Sender
• Message Center Mailbox
• Message Forwarding
• Urgent Message
• Personalized Mailbox Greeting
• Up to 10,000 mailboxes
• Minimum 3000 hours of voice storage

Automated Attendant:

• Directory Dialing by first or last name
• Numeric Directory Dialing
• Multilingual Prompt Sets
• Fax Detect and Route
• Day, Night and Holiday Greetings
• Call Announcing
• Call Blocking
• Call Parking/Paging
• Call Waiting
• Call Queuing
• Caller ID Automatic Transfer
• Flexible Answering
• Answer Schedule Tables
• Answer Schedule Override
• Individual Trunk Greetings
• Multiple Company Greetings
• Single Digit Transfer
• Subscriber Controlled:
  • Call Screening/Announcing
  • Message Notification
  • Security Code
  • Auto Forward
  • Auto Date and Time Stamp
  • Call Waiting
• Flexible User Interfaces:
  • Menu Mode - (Numeric or mnemonic access)
• Operator Assistance
• Multiple Tenants

Installation and Maintenance:

• Analog, Serial and Digital Integrations
• Over 20 Printable Reports
• Real Time Trace
• Real Time Port Activity
• Local and Remote Maintenance
• Local Backup and Restore (LAN, CDRW or USB)
• Archiving of System Files, Messages, Configuration Settings
• Remote Diagnostics
• Remote Programming
• Programmable Voice Prompts

Optional Packages

• Automatic Speech Recognition (ASR) (2 ports included)
• Unified Communications Expansion (100 seats included)
• Call Control Expansion (100 seats included)
• Fax Server (Desktop Fax, Fax Mail, Fax On Demand)
• Text-to-Speech
• Hospitality/Property Management System Integration
• Networking (AMIS)
• Interactive Voice Response (IVR)
• 3U 19 inch rack mount chassis
• Email Integration Protocols:
  • MAPI (Microsoft API)
  • SMTP/IMAP4
  • SMTP/POP3
  • Supports Microsoft Outlook 98/2000/2002/2003 Email clients

Platform

• Motherboard: Intel
• CPU: Intel Pentium P4
• Voice/Fax Card: Intel Dialogic
• RAM: 1 GB
• Hard Drive: 40 GB or greater
• OS: Microsoft Windows Server 2003
• CD R/W: 52x32x52
• Enclosure: Desktop (see optional 19" rack)

Warranty Information

• Standard - One year warranty
• Optional (Silver) - Extended to two years, parts and labor
• Optional (Gold) - Extended to three years, parts and labor

Subject to manufacturer’s approval, warranties may be extended within 90 days of expiration to optional silver or gold plans.